Off-Channel Bookings

Off-Channel Bookings Dashboard uncovers travel leakage by tracking bookings made outside approved channels. It highlights off-channel spend, supplier leakage, cost impact, and provides detailed analysis by category, supplier, and traveler. The design balances data-rich insights with actionable recommendations, equipping travel managers to reduce leakage and improve compliance.

Client: Cornerstone Information Systems, Inc. Date: 12-2025 Services: Data Science, Design, UI/UX.

Off-Channel Bookings dashboard overview showing 23.4% off-channel trips, $1.25M off-channel spend, 15 trips per top leakage traveler, 34.6% supplier leakage, and $270 average cost premium. Charts display off-channel vs on-channel volume (stacked area chart by month) and spend trend analysis with on-channel vs off-channel spend lines.

Off-Channel Bookings dashboard category breakdown. Pie chart shows off-channel spend by type: Air $520K, Hotel $430K, Car $180K, Rail $85K, Other $35K. Another pie chart shows top off-channel bookings by type: Air 285, Hotel 198, Car 125, Rail 65, Other 28. Below, leakage analysis lists percentage of off-channel spend vs total by type.

Off-Channel Bookings dashboard supplier analysis. Pie chart shows off-channel spend by supplier: Marriott $145K, Expedia $132K, Delta $118K, Booking.com $95K, Hilton $87K, American $76K. Another pie chart shows top off-channel suppliers by bookings: Expedia 92, Marriott 78, Delta 65, Booking.com 54, Hilton 48, American 42. Below, supplier table breaks down top 5 suppliers per category, including Air (Delta, American Airlines, United, Southwest, JetBlue) and Car (Hertz, Enterprise, Budget, Avis, National).

Off-Channel Bookings dashboard traveler analysis. Left column lists top leakage travelers with trip counts and spend: John Smith 15 trips $23.4K, Sarah Johnson 12 trips $18.7K, Mike Chen 11 trips $16.8K, Lisa Wang 10 trips $15.2K, David Brown 9 trips $13.6K, Emma Davis 8 trips $12K. Right column highlights policy & savings impact including missed negotiated rates $145K, no advance purchase $89K, out-of-policy hotels $76K, unapproved airlines $54K, and excess baggage fees $23K. Bottom table shows detailed traveler analysis with off-channel trips, total trips, spend, and compliance %.

Off-Channel Bookings dashboard recommendations. Priority items include: targeting sales department leakage, Marriott rate renegotiation, enforcing 14-day advance booking policy, and traveler education programs. A 90-day action plan is outlined by timeframe: immediate (0–30 days), short-term (30–60 days), long-term (60–90 days). Projected ROI shows $364K potential annual savings, 15% leakage reduction target, and 6.8% overall cost reduction.