Experience
Nov 2021 – Present
Senior Director, Product Management
Cornerstone Information Systems
Develop and oversee product strategy from conception to launch, bridging business and technical teams with a focus on UI/UX, data analysis, and information management. Work with subject-matter experts, clients, and market insights to shape product direction.
Jul 2021 – Oct 2021
Director, UX & Design
World Travel, Inc.
Aligned product strategy with business goals and translated ideas into storyboards, process flows, and sitemaps. Partnered with the CIO and product managers on priorities, customer experience, and go-to-market planning.
Apr 2021 – Jul 2021
Director, Technical Product Management
World Travel, Inc.
Led digital product transformation across requirements, testing, project management, and client implementations. Coached team members toward collaborative, customer-focused delivery.
Jun 2019 – Apr 2021
Director, UX & Design
World Travel, Inc.
Developed product and design direction, communicated high-level and detailed deliverables, and worked across technology and product teams to shape the customer experience.
Aug 2015 – May 2019
Director, Data Science
CI Azumano
Consolidated and analyzed travel data, developed self-service reporting and visualization tools, and translated business needs into data specifications and prototypes. Used transactional and market data to support business intelligence.
Apr 2014 – Apr 2015
Senior Technical Analyst
Cornerstone Information Systems
Defined requirements and designed, built, and implemented information systems. Coordinated with clients, analysts, consultants, and architects to deliver complex solutions.
Jan 2013 – Apr 2014
Product Manager
Cornerstone Information Systems
Owned iBank product strategy and worked with internal and external customers to guide product direction, business objectives, and market growth.
Sep 2009 – Jan 2013
Technical Analyst / Engineer
Cornerstone Information Systems
Worked across systems design, analysis, engineering, testing, and integration, including databases, data flows, ETL, software development, and quality assurance.
Aug 2002 – Sep 2009
Training & Education Consultant
Cornerstone Information Systems
Created and delivered training for customers and internal teams. Provided courses and consulting across four continents and eight countries in English and Spanish.
Oct 2001 – Feb 2002
Director, Information Technology
Kanawha County Board of Education
Served in IT leadership after beginning as a computer technician and network administrator in K–12 education.